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Shipping and returns
Shipping & Returns
Transparent shipping rates, fast DHL delivery and a straightforward right of return — for worry-free shopping.
Shipping Information
Shipping within Germany
All orders are processed on business days and shipped via DHL. You will receive a tracking number by email once your parcel has been dispatched.
Orders placed before 2:00 PM are usually dispatched the same business day.
Standard shipping (DE)€4.90
Orders over €69.00Free
Delivery time1–2 business days
CarrierDHL
VATIncluded
€4.90
Flat rate per order
over €69
Free shipping
1–2
Business days
Please note: Shipping is charged per order, regardless of the number of items. All prices include statutory VAT. Free shipping applies within the EU (Zones A–D).
International Shipping
Worldwide delivery — 62 countries
We ship via DHL to 62 countries. Shipping costs depend on the destination country's zone. Within the EU, shipping is free above a certain order value.
🇳🇱 🇧🇪 🇦🇹 🇫🇷
Neighbouring countries
4 countries · Netherlands, Belgium, Austria, France
€5.90
Free over€79.00
Delivery2-4 business days
CarrierDHL
🇱🇺 🇵🇱 🇩🇰
EU — nearby
5 countries · Central Europe
€7.90
Free over€99.00
Delivery3-5 business days
CarrierDHL
🇪🇺
Rest of EU
15 countries · EU member states
€8.90
Free over€119.00
Delivery4-7 business days
CarrierDHL
🇸🇪 🇫🇮
Scandinavia
2 countries · Sweden, Finland
€9.90
Free overnot available
Delivery4-7 business days
CarrierDHL
🇬🇧 🇨🇭 🌍
Europe (non-EU)
16 countries · incl. Balkans
€12.90
Free overnot available
Delivery5-8 business days
CarrierDHL
🇲🇦 🇹🇳 🇪🇬
North Africa
3 countries · Mediterranean
€14.90
Free overnot available
Delivery6-10 business days
CarrierDHL
🇺🇸 🇯🇵 🇦🇪
International
13 countries · Americas, Asia, Middle East
€17.90
Free overnot available
Delivery7-12 business days
CarrierDHL
🇦🇺 🇳🇿 🇿🇦
Rest of the world
3 countries · Oceania, Africa
€19.90
Free overnot available
Delivery8-14 business days
CarrierDHL
Full country list
🇩🇪 Zone A — Germany (1)
Germany.
🇳🇱 🇧🇪 🇦🇹 🇫🇷 Zone B — Neighbouring countries (4)
Netherlands, Belgium, Austria, France.
🇱🇺 🇵🇱 🇩🇰 Zone C — EU nearby (5)
Luxembourg, Poland, Czechia, Denmark, Hungary.
🇪🇺 Zone D — Rest of EU (15)
Italy, Spain, Portugal, Croatia, Romania, Bulgaria, Greece, Slovakia, Slovenia, Estonia, Latvia, Lithuania, Ireland, Malta, Cyprus.
🇸🇪 🇫🇮 Zone E — Scandinavia (2)
Sweden, Finland.
🇬🇧 🇨🇭 🌍 Zone F — Europe (non-EU) (16)
Switzerland, Liechtenstein, Norway, United Kingdom, Iceland, Andorra, San Marino, Monaco, Albania, Bosnia and Herzegovina, Kosovo, Montenegro, North Macedonia, Serbia, Moldova, Ukraine.
🇲🇦 🇹🇳 🇪🇬 Zone G — North Africa (3)
Morocco, Tunisia, Egypt.
🇺🇸 🇯🇵 🇦🇪 Zone H — International (13)
United States, Canada, Japan, South Korea, China, Hong Kong, Singapore, Taiwan, United Arab Emirates, Saudi Arabia, Qatar, Kuwait, Israel.
🇦🇺 🇳🇿 🇿🇦 Zone I — Rest of the world (3)
Australia, New Zealand, South Africa.
Important notice for shipments outside the EU: Orders to countries outside the European Union (Zones F–I) may incur additional customs duties, import taxes and local charges. These costs are borne by the recipient and are not included in the shipping price. Please check with your local customs authority before ordering.
Returns & Exchanges
14-day right of return
You may return your order within 14 days of receipt without giving any reason. Returning is simple — just follow these steps:
01
Contact us
Notify us of your withdrawal by email or phone.
02
Complete the form
Download the withdrawal form and fill it in.
03
Send the goods back
Pack the goods and send the parcel to our address.
04
Receive your refund
Refund within 14 days of the goods arriving with us.
Model Withdrawal Form
Word document (.docx) — To complete and send
Download →
Return address:
Anka Nexus GmbH
Hauptstraße 68, 33647 Bielefeld, Germany
Return shipping costs are borne by the buyer. Food products and unsealed hygiene items may be excluded from return for health reasons.
Right of Withdrawal
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you, or a third party other than the carrier indicated by you, took possession of the goods.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an email):
Anka Nexus GmbH
Hauptstraße 68, 33647 Bielefeld
E-Mail: info@profsaracoglu.de
You may use the attached model withdrawal form, but it is not obligatory. To meet the withdrawal deadline, it is sufficient that you send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse all payments received from you, including the costs of delivery (with the exception of supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract.
We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.
You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.